Frequently Asked Questions

Everything you need to know about your Alter Ego beauty experience.

Are your beauty products cruelty-free?

Yes, absolutely. At Alter Ego, we are committed to ethical beauty. All of our products and ingredients are 100% cruelty-free and never tested on animals.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.

What is your return policy?

We offer a 30-day return policy on all unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or tested.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.