Returns & Exchanges

At Alter Ego, we want you to feel confident in your beauty ritual, which is why we offer a 30-day window for returns or exchanges on all products. Whether the shade wasn't a perfect match or you simply changed your mind, we are here to ensure your complete satisfaction.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Securely pack your beauty products in their original packaging to ensure they remain protected during transit back to our facility.

3

Ship It Back

Print the prepaid shipping label provided via email and drop your package off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects the returned items, we will process your refund or ship your new exchange products within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing